DUBLIN HERITAGE TOURS – BOOKING TERMS & CONDITIONS
Dublin Heritage Tours is a small, independent business. When you book a tour, that time is reserved just for you and other requests are turned away. These terms are designed to protect our limited availability while still giving you fair options if your plans change. Thank you for supporting an independent business.
1. Booking & Payment
• Bookings are arranged directly to confirm availability and pricing.
• Once a quote is issued, your requested date will be held for 7 calendar days. If confirmation and deposit are not received within this time, the date may be released.
• A €50 non-refundable deposit is required to confirm your booking.
• The remaining balance is due 7 calendar days before your tour if paying by card, or can be paid in cash on the day.
• For peak season dates (May–September), public holidays, or larger group bookings, Dublin Heritage Tours may require full prepayment in advance. This will always be confirmed at the time of booking.
• Guests are expected to arrive on time. Tours will finish at the scheduled time even if the group arrives late, as the guide may have other commitments.
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2. Cancellation & Refund Policy
• Cancellations made more than 7 calendar days before the tour: The €50 deposit is forfeited, but any additional payments made over this amount will be refunded.
• Cancellations made 7 or less days before the tour or no-shows: Full tour cost is non-refundable.
• Larger group tours, MICE, and corporate tours are subject to separate cancellation and refund terms, as listed on your invoice.
• If Dublin Heritage Tours cancels your tour, you will receive a full refund of all payments less any bank or exchange fees.
• All refunds are always processed in euro and the final amount may vary depending on your bank’s exchange rate.
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3. Weather Policy
• Tours operate in all weather conditions. Please dress appropriately.
• In extreme weather where safety is compromised, Dublin Heritage Tours may cancel the tour. In such cases, guests will be offered a full refund or reschedule.
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4. Health & Safety
• Guests must inform us of any medical conditions that could affect participation.
• Guests are responsible for ensuring they are physically able to join the tour.
• Dublin Heritage Tours accepts no liability for injuries, losses, or damages incurred.
• All safety instructions provided by guides must be followed.
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5. Conduct & Liability
• We reserve the right to refuse service to anyone under the influence or behaving disruptively. No refund will be issued in such cases.
• Any damage caused by a guest to equipment or property must be compensated in full.
• Dublin Heritage Tours is not responsible for loss, theft, or damage of personal items.
• All guides are fully insured and vetted to ensure a high-quality and secure experience. Dublin Heritage Tours works with a team of professional freelance guides who operate as independent contractors under our brand. Each guide is required to carry their own public liability insurance. By booking a tour, you acknowledge and accept that Dublin Heritage Tours is not liable for actions, omissions, or incidents that occur under the direct control of freelance guides during the tour.
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6. Changes to Itinerary
• We reserve the right to alter or cancel parts of any tour due to unforeseen circumstances such as road closures, events, or weather.
• Significant changes will be communicated as early as possible.
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7. Minors & Accessibility
• Children under 16 must be accompanied by an adult. Please see age requirements for each tour, as some tours have a minimum age to participate.
• For accessibility requirements, please contact us in advance and we will accommodate wherever possible.​
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8. Governing Law
These terms are governed by Irish law. All disputes are subject to the jurisdiction of the Irish courts.
By booking a tour with Dublin Heritage Tours, you confirm that you have read, understood, and accepted these terms and conditions.
For any queries or refund/reschedule requests, please contact us at info@dublinheritagetours.com